These instructions are for all Village Organisers, whether resident in the village or not. A separate webpage here details the differences between resident and non-resident organisers.
|Your login URL is the same as other residents but you get some extra options under your login to complete Village Organiser tasks.
To login press the Login button above, or go to this link https://clubhubssl.com/red.php?&p=lRVRANZ.
If you have forgotten your login details then see the Forgotten Password section below. If the system cannot identify you then please follow the on-screen instructions or talk to your Village Organiser.
|Tell a resident how to register themselves
|These are instructions you can give them...
|Recognise data issues
|Run the Village report (Tasks >> Villages Report) and look for data that has been entered by the residents incorrectly.
As the Village Organiser it is your responsibility to get this correct. Your first task should be to get the right information in place. The suggested procedure is
Doing this one time task to get the data correct initially, will give the residents confidence the system can work, and will familiarise you with ClubHub.
|Create a new resident
|Amend details on behalf of a resident
|Add a resident to an existing person i.e. a partner
If the partner has already registered but as an individual then send an email to the administrator (Contact >> The Administrator) asking that the new person to be merged with whoever it is
|See who is in your village
|Tasks >> Show Village
|See who owes money
|Tasks >> Residents owing Debt
|Get a report of all residents
|Tasks >> Resident Report
|Send all village residents an email
|Contact >> My Village
|Reset a resident's password
|Enter a payment on behalf of a resident
|If a resident gives you a cheque or cash (rather than sending to the administrator) then ask the administrator, by email, what they want you to do with the money.
If they can't handle the credit card payment and want you to do it then use logon as and Tasks >> Make a Payment to pay the debt.
|If a resident moves away or dies
|Tell the administrator by email, they know how to amend the information
|The resident does not have an email address
|Email addresses are mandatory in ClubHub.
ClubHub suggests that the Village Organiser enters their personal email address for such residents. Doing that means that an email sent to residents in your village will be received by you AND will list the residents to be contacted by other means. You could then print the email and take to them.
|If a resident refuses to use ClubHub
|The data still needs to be in ClubHub for completeness for the Association. Treat these residents as though they do not have an email address.
|A resident is in the system twice
|Send an email to the administrator asking that one of them be removed.